Returns & Exchanges Policy

If you are not completely satisfied with your purchase, we are happy to exchange it or issue a refund subject to the guidelines below. Maxpedition does not charge a restocking fee for items returned in full compliance with this policy.

Return Window & Eligibility

Maxpedition allows 20 calendar days from the date of receipt to return or exchange products. To qualify for a return or exchange, your item must meet the following criteria:

  • Condition: The product must be in un-used, un-worn, un-carried, and un-washed condition. It must be resalable with all original hang tags intact.

  • Proof of Purchase: Proof of purchase is required (such as your order number, email confirmation, or original receipt). Maxpedition only honors returns or exchanges on orders placed directly with Maxpedition.com.

How to Initiate a Return

Do not ship items back without authorization. All returns for exchange or refund must be accompanied by a valid Return Merchandise Authorization (RMA) number.

  1. Request an RMA: Email rma@maxpedition.com with the item number or product name of the item(s) you wish to return.

  2. Prepare your Package: Ship the item back in the original box (or a box properly sized for the item). Items returned permanently mis-shaped or damaged due to improper packaging will be rejected.

  3. Labeling: Clearly mark your RMA number on the outside of the shipping box.

Refunds, Shipping Costs, & Deductions

  • Return Shipping: The buyer is fully responsible for all return shipping charges. We highly recommend using a trackable shipping service, as Maxpedition cannot be held liable for lost inbound packages.

  • Original Shipping Charges: Original shipping and handling charges are non-refundable.

  • Return Processing Fee: Orders that originally utilized Free Shipping are subject to a flat $20.00 return processing and handling fee, which would be deducted from the final refund amount to offset outbound processing and logistical costs. This fee is disclosed prior to purchase and at checkout. This fee applies only to orders that received Free Shipping.

  • Refund Method: Refunds will only be issued to the original cardholder's payment method.

  • Undeliverable or Refused Shipments: If a package is returned to Maxpedition due to an incorrect or incomplete shipping address provided by the customer, the customer’s refusal of delivery, or the customer’s failure to retrieve the package from the carrier, the customer is responsible for all return shipping charges billed to Maxpedition by the carrier. These charges will be deducted from the final refund amount.

Promotional & Final Sale Items

Items purchased during specific promotional events (such as "Buy One, Get One Free" campaigns), clearance events, or items clearly marked on the product page as "Final Sale" are not eligible for returns, refunds, or exchanges.

  • Exception for Transit Damage or Factory Defects: If a Final Sale or promotional item arrives damaged, defective, or missing components from the factory, please contact rma@maxpedition.com within 5 days of delivery with photographic proof, and we will issue a replacement or store credit.

Repairs & Additional Terms

  • Cleaning Requirement: For the health and safety of our associates, all products sent in for repair or evaluation must be thoroughly cleaned and free of dirt, debris, or contaminants. Items that arrive in an unclean condition cannot be serviced and will be returned to the customer without repair. Customers may provide their own prepaid return shipping label to have the item sent back. If the customer prefers that we issue the return shipping label, we will provide a quote and the customer may purchase the label before the item is returned.

  • Personal Items: Please check every compartment before returning your gear. We are not responsible for any personal articles left inside bags, pockets, or pouches.

  • Non-Compliance & Rejected Returns: Any products returned after the 20-day cutoff, lacking a valid RMA number, or failing to meet our stated condition requirements will not be processed. If a return is rejected for non-compliance, the customer is responsible for all return shipping costs to have the item sent back to them.